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Shipping policy
Please ensure that your shipping details and contact number are 100% correct as we can only ship to the provided address during checkout. You will be responsible for any additional shipping charges incurred due to errors with your shipping address.
What are the shipping charges?
Shipping is FREE on most orders over $99 AUD in Australia.
We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on product size and the geographical region of the delivery address.
When will my order arrive?
We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary from product to product and can be delivered the next day or maximum in 10 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.
Due to the high volume of orders during the sale, there might be a delay of 5-7 days in delivery.
How do I check the estimated delivery date for any product?
Enter your delivery pin code on the product detail page to know the estimated delivery days for it.
How will I know whether my order is confirmed?
Once the order is successfully placed, you will receive the following notifications via email:-
- Email order confirmation
- Text message order confirmation
How can I cancel my order?
You can cancel your order by calling us on 9999999999 or email us at - shop@knotnco.com.au. Order cancellation will only be accepted before the shipment has been dispatched.
Once the order is canceled, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment.
Is there any hidden cost?
Listed Prices are final and inclusive of all duties and taxes